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How often should I have my watch serviced?
As with any piece of mechanical equipment, such as your car, your watch requires normal maintenance and lubrication. Rolex recommends having your watch serviced and lubricated every three to five years, depending on your personal wearing conditions.
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How long does it take to get my watch serviced?
Our normal turnaround time for servicing your watch is approximately 4 weeks. We are always busy, however, we can sometimes Accommodate you with a faster turnaound time. If parts are not in stock, as with some very old watches, then it may take slightly longer.
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After my watch is serviced, how accurate will it be?
The normal time keeping accuracy of any mechanical watch is between 0-10 seconds fast in a twenty-four hour period. Keep in mind that exposing the watch to certain extremes, such as temperature or magnetism, may cause the watch to perform above normal limits.
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What type of warranty do you offer on repairs?
When we perform a complete overhaul, the watch is covered by a twenty-four month warranty. The warranty does not include damaged caused by impact of the watch, such as banging or dropping the watch. The warranty does not cover moisture intrusion caused by leaving the crown unscrewed or from a broken crystal. The crystal, band, bezel or case are not covered by the warranty.
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How many watches does your company repair per year?
This number varies from year to year, however, we service about 800 Rolex Watches per year.
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Is your company authorized by Rolex?
A & S Services is an independent watch repair company. We are not authorized, affiliated or endorsed by the Rolex Watch Company.
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How long has your company been working on Rolex Watches?
We have been in the watch repair industry for over 23 years. We have worked on Rolex Watches since the inception of A & S Services.
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Do you use Genuine Rolex Parts when you repair my watch?
We use only Genuine Rolex Parts when we repair your watch. The only exception would be with a very old or vintage watch where genuine parts are no loner available. In this case we may use parts from other manufacturers that are compatible with the specific movement.
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My watch has a plastic crystal, can it be changed to a sapphire crystal?
If the watch originally came with a plastic crystal, you cannot install a sapphire crystal. The cases are made slightly different and if you attempt to put a sapphire crystal on an older watch, the hands will touch the crystal and cause the watch to stop. Please beware! Some companies claim that they can interchange them, however, you are at risk of the watch no longer being water resistant and the use of non-genuine Rolex Parts.
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Do you sell bands for Rolex Watches?
We do not sell any parts for Rolex watches. The parts that we have are only used in the watches we repair and are not available for individual sale. If you need a new band for your watch, we suggest you contact an Authorized Rolex Jeweler in your area.
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I have a Rolex look a like, can you fix it?
We do not repair repair any counterfeit or replica watches. Please do not send them to us.
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